Frequently Asked Questions
In this section, we gather answers to the most common questions about our water treatments. Here you will find information about domestic osmosis, water softeners, ozone, hydrogenated water and about our technical service, so you can confidently choose the best solution for your home or office.
DOMESTIC OSMOSIS
What is domestic osmosis?
The domestic osmosis it is a water purification system that uses multiple stages of filtration, including a reverse osmosis membrane, to remove chlorine, lime, sediments, and other contaminants. The result is a cleaner water, transparent and of better taste. These units are usually installed under the sink and provide a constant supply of quality water for drinking and cooking, becoming a alternative convenient and sustainable compared to bottled water.
What are the benefits of installing osmosis at home?
Installing a osmosis system at home means having better-tasting water, free of chlorine and impurities, directly from the tap. Besides the convenience, it allows you to save money on reducing bottled water consumption and generates less plastic waste. It also protects the family from common contaminants in tap water and, by improving water quality, contributes to overall well-being in daily life. It is a practical and sustainable system.
How often are osmosis filters changed?
The frequency of filter replacement depends on the quality of the incoming water and the usageGenerally, sediment and carbon filters are replaced every 6 to 12 months, while the osmosis membrane usually lasts between 2 and 3 years. Keeping replacements up to date is essential to ensure quality water and prolong the life of the system. Maintenance plans make this management easy without you having to worry.
Does domestic osmosis remove chlorine?
Yes. Domestic osmosis uses activated carbon and reverse membranes capable of reducing up to 99% of the chlorine present in water. In this way, it significantly improves taste and odor, making it more pleasant for drinking and cooking. By also reducing other organic compounds and sediments, much cleaner and healthier water is achieved. It is one of the main advantages that makes osmosis one of the most effective filtration solutions.
Is the installation of an osmosis system complicated?
The installation of an osmosis system is not complicated, but it should always be carried out by a specialized technician to ensure optimal operation. The unit is placed under the sink and connected to an additional faucet through which the purified water is dispensed. The process is usually quick and does not require major kitchen renovations. Once installed, periodic maintenance ensures the system remains in perfect condition and free from breakdowns.
What is the difference between an osmosis system with a tank and a direct-flow system?
Systems with a tank store pre-filtered water for immediate use, while direct-flow units produce purified water instantly. Tank systems are usually more economical and provide a stable supply, although they take up more space. On the other hand, direct-flow systems eliminate the risk of water and bacteria accumulation, are more compact and modern, but require adequate minimum pressure and generally have a higher flow demand.
WATER SOFTENERS
What is a water softener and how does it work?
A water softener is a system that removes the calcium present in water using ion-exchange resins. This process replaces the calcium and magnesium ions responsible for hardness with sodium, preventing scale buildup in pipes, faucets, and appliances. In addition to improving installation efficiency, some models like the Bermax Pro-Plus also remove chlorine, sediments, and even iron, providing cleaner and more beneficial water for the home.
What are the benefits of installing a water softener at home?
Installing a water softener provides multiple benefits: extends the lifespan of appliances, boilers, and pipes, reduces the use of detergents and soaps, leaves dishes shinier and clothes softer, and improves the health of skin and hair. By removing calcium, scale buildup and costly breakdowns are prevented. In the case of advanced models, water with less chlorine and sediment is also obtained, providing an overall improvement in home comfort.
What is the difference between a conventional water softener and one from Sata Manteniments?
A conventional water softener focuses on removing calcium to protect installations and appliances. However, there are more advanced systems, such as the Bermax Pro-Plus range (Available at Sata Manteniments), which in addition to softening remove chlorine, reduce odors and filter sediments. This provides an added benefit in water quality, as it not only protects the home but also improves the taste and smell of the water used daily, offering a more complete solution for the household.
How often does a water softener need maintenance?
Maintenance it depends on the model and usage water usage in the home, but generally it involves periodically refilling the salt tank and performing scheduled technical inspections. With a home maintenance service, technicians check the resin, the control valve, and the proper functioning of the system, ensuring that the water softener operates efficiently and without interruptions. This type of service provides convenience and peace of mind for the user.
What savings can be achieved with a water softener?
By removing calcium, the water softener prevents scale buildup on the heating elements of washing machines, dishwashers, and boilers, reducing energy consumption by up to 20%. It also allows using less detergent, fabric softener, and cleaning products. In the long term, this translates into significant economic savings on the energy bill, chemicals, and potential repairs of appliances or pipes damaged by hard water. A water softener is an investment that pays off in a few years.
TECHNICAL SERVICE
What does the technical service for water treatments involve?
Our technical service is a subscription-based plan that ensures the periodic maintenance of your water treatment systems., such as osmosis systems, water softeners, and others. It includes filter checks, membrane monitoring, technical adjustments, and replacement of parts when necessary. With this service, you ensure your equipment operates efficiently, extends its lifespan, and prevents unexpected problems or breakdowns. It is the most convenient way to always enjoy quality water.
What are the benefits of subscribing to the maintenance service?
The main benefit is the peace of mind of having equipment that always operates at 100%By subscribing to the technical service, a professional takes care of checking your osmosis system or water softener, replacing filters on time, and preventing breakdowns. This not only improves water quality but also avoids unexpected repair costs. Additionally, regular maintenance ensures optimal performance, longer equipment lifespan, and cleaner, safer water for your home.
How often is the maintenance performed?
The maintenance frequency depends on the type of equipment and the water consumption in the home.but generally, inspections are carried out every six months or annually. During each visit, the condition of filters, pressure, resin, or membrane is checked, and components are replaced when necessary. The goal is to anticipate any problems and ensure consistent operation, without the user having to worry about the replacement or repair schedule.
Which systems are covered by the technical service?
Our service covers the main water treatment systems for home and office use: reverse osmosis systems, water softeners, purification fountains, ionizers, and ozone generators. This means that, regardless of the system installed in your home, you can rely on a subscription that consolidates all maintenance tasks into a single service. This simplifies management and ensures that all your equipment receives proper attention at the right time.
How can I subscribe to the maintenance service?
It’s very simple: you can get in touch with us through the web form, by phone, or by email. We will help you choose the subscription plan that best suits your equipment and needs. Once activated, our technicians will schedule inspections and perform maintenance at your home. This way, you won’t have to worry about anything and can always enjoy high-quality water, free of chlorine, lime, and impurities.
WATER TREATMENTS
What are water treatments?
Water treatments are processes designed to improve water quality that we use at home or in the office. They include technologies such as reverse osmosis, water softeners, hydrogenated water, ionizers, and ozone. Each system is designed to solve a specific problem: remove chlorine, reduce limescale, improve taste and odor, or even transform water into a sanitizing resource. Thanks to them, water becomes safer, healthier, and adapted to the needs of the home.
Why is it important to treat water at home?
Tap water can contain chlorine, sediments, hardness, or impurities that affect its taste, odor, and quality. Water treatments allow the removal or reduction of these elements, ensuring healthier consumption.. Additionally, they help protect appliances and pipes from limescale, improve hygiene at home, and reduce the need to buy bottled water. All of this translates into greater comfort, savings, and peace of mind for families looking to improve their quality of life.
What is the difference between osmosis and water softening?
Domestic osmosis focuses on purifying drinking water directly, reducing chlorine, sediments, and particles that affect taste and odor. In contrast, a water softener removes limescale from the water, protecting installations, faucets, and appliances from buildup. Both systems are complementary: while osmosis ensures cleaner water for drinking and cooking, water softening keeps the home in good condition and extends the lifespan of the equipment.
Is ozone treatment safe for home use?
Yes. ozone systems are designed for home use and are safe as long as they are used within the indicated parameters. Ozone dissolved in water acts as a natural disinfectant that allows cleaning fruits, vegetables, clothes, toys, and surfaces without the need for harsh chemical products. This way, a more ecological and sustainable hygiene is achieved. It is important to use it according to the manufacturer’s recommendations to ensure optimal results in each application.
What maintenance do water treatment systems require?
Each system has specific needs: reverse osmosis units require filter and membrane changes at the recommended intervals, water softeners need salt refills and technical checks, and ozone or hydrogenation equipment requires periodic performance inspections. To simplify this management, it is highly recommended to hire a subscription-based technical service, which takes care of checking the equipment at home and keeping it always in perfect condition without any hassle.