Frequently Asked Questions
In this section, we gather answers to the most common questions about our water treatments. Here you will find information about domestic osmosis, water softeners, ozone, hydrogenated water and about our technical service, so you can confidently choose the best solution for your home or office.
DOMESTIC OSMOSIS
What is a water softener and what is it for?
A water softener is a system designed to remove limescale from tap water. Its main function is to prevent deposits in pipes, faucets, and appliances, extending their lifespan and improving energy efficiency at home.
How does a water softener work?
The water softener uses an ion exchange process: hard water passes through a resin that captures the calcium and magnesium ions, which cause limescale, and replaces them with sodium ions. The result is softer water, free of deposits.
What is the difference between hard water and soft water?
Hard water contains high levels of calcium and magnesium, which cause limescale in pipes and appliances. Soft water, thanks to the water softener, does not accumulate these minerals, making it gentler on skin, clothes, and everyday household use.
What daily benefits does a water softener provide?
A water softener improves water quality, protects installations, prevents breakdowns, reduces the use of detergents and cleaning products, and makes hair, skin, and clothes softer. Additionally, it contributes to energy savings at home.
Does a water softener change the taste of the water?
Yes, water treated with a water softener usually has a milder taste by removing hardness, although it is not considered a purification system like osmosis. Its main purpose is to remove limescale, not to make water potable.
WATER SOFTENERS
Where is a water softener installed in a home?
Generally, the water softener is placed at the main water inlet of the home, just after the meter. This way, the entire piping system and appliances receive treated, limescale-free water. It can also be installed in garages or utility rooms with enough space.
Does installing a water softener require home renovations?
No, the installation does not require major renovations. Only space is needed to place the unit, a connection to the water supply, and a drain. A specialized technician can carry out the installation quickly and easily, leaving the system calibrated and ready for use.
How much space is needed to install a water softener?
It depends on the model, but in most cases a small space in the garage, storage room, or under the stairs is sufficient. There are compact models that fit perfectly in homes with limited space, without affecting other domestic installations.
Is it difficult to use a water softener at home?
No, the operation is automatic. You only need to ensure the salt level in the tank is maintained and carry out the recommended maintenance. Some models have digital screens that make it easier to read data and simplify equipment control.
Does the water softener treat all the water in the home?
Yes, when installed at the main inlet, all the water flowing through the pipes passes through the unit. This ensures that the entire home benefits from softer water: bathrooms, kitchen, washing machine, dishwasher, boiler, and taps.
TECHNICAL SERVICE
What does the technical service for water treatments involve?
Our technical service is a subscription-based plan that ensures the periodic maintenance of your water treatment systems., such as osmosis systems, water softeners, and others. It includes filter checks, membrane monitoring, technical adjustments, and replacement of parts when necessary. With this service, you ensure your equipment operates efficiently, extends its lifespan, and prevents unexpected problems or breakdowns. It is the most convenient way to always enjoy quality water.
What are the benefits of subscribing to the maintenance service?
The main benefit is the peace of mind of having equipment that always operates at 100%By subscribing to the technical service, a professional takes care of checking your osmosis system or water softener, replacing filters on time, and preventing breakdowns. This not only improves water quality but also avoids unexpected repair costs. Additionally, regular maintenance ensures optimal performance, longer equipment lifespan, and cleaner, safer water for your home.
How often is the maintenance performed?
The maintenance frequency depends on the type of equipment and the water consumption in the home.but generally, inspections are carried out every six months or annually. During each visit, the condition of filters, pressure, resin, or membrane is checked, and components are replaced when necessary. The goal is to anticipate any problems and ensure consistent operation, without the user having to worry about the replacement or repair schedule.
Which systems are covered by the technical service?
Our service covers the main water treatment systems for home and office use: reverse osmosis systems, water softeners, purification fountains, ionizers, and ozone generators. This means that, regardless of the system installed in your home, you can rely on a subscription that consolidates all maintenance tasks into a single service. This simplifies management and ensures that all your equipment receives proper attention at the right time.
How can I subscribe to the maintenance service?
It’s very simple: you can get in touch with us through the web form, by phone, or by email. We will help you choose the subscription plan that best suits your equipment and needs. Once activated, our technicians will schedule inspections and perform maintenance at your home. This way, you won’t have to worry about anything and can always enjoy high-quality water, free of chlorine, lime, and impurities.
WATER TREATMENTS
What are water treatments?
Water treatments are processes designed to improve water quality that we use at home or in the office. They include technologies such as reverse osmosis, water softeners, hydrogenated water, ionizers, and ozone. Each system is designed to solve a specific problem: remove chlorine, reduce limescale, improve taste and odor, or even transform water into a sanitizing resource. Thanks to them, water becomes safer, healthier, and adapted to the needs of the home.
Why is it important to treat water at home?
Tap water can contain chlorine, sediments, hardness, or impurities that affect its taste, odor, and quality. Water treatments allow the removal or reduction of these elements, ensuring healthier consumption.. Additionally, they help protect appliances and pipes from limescale, improve hygiene at home, and reduce the need to buy bottled water. All of this translates into greater comfort, savings, and peace of mind for families looking to improve their quality of life.
What is the difference between osmosis and water softening?
Domestic osmosis focuses on purifying drinking water directly, reducing chlorine, sediments, and particles that affect taste and odor. In contrast, a water softener removes limescale from the water, protecting installations, faucets, and appliances from buildup. Both systems are complementary: while osmosis ensures cleaner water for drinking and cooking, water softening keeps the home in good condition and extends the lifespan of the equipment.
Is ozone treatment safe for home use?
Yes. ozone systems are designed for home use and are safe as long as they are used within the indicated parameters. Ozone dissolved in water acts as a natural disinfectant that allows cleaning fruits, vegetables, clothes, toys, and surfaces without the need for harsh chemical products. This way, a more ecological and sustainable hygiene is achieved. It is important to use it according to the manufacturer’s recommendations to ensure optimal results in each application.
What maintenance do water treatment systems require?
Each system has specific needs: reverse osmosis units require filter and membrane changes at the recommended intervals, water softeners need salt refills and technical checks, and ozone or hydrogenation equipment requires periodic performance inspections. To simplify this management, it is highly recommended to hire a subscription-based technical service, which takes care of checking the equipment at home and keeping it always in perfect condition without any hassle.
